30-DAY (Nearly) UNCONDITIONAL RETURN POLICY:  Unless otherwise stated for particular items, we accept confirmed returns of products sold from www.rockymtnhomesolutions.com, within 30 days, unless the item has been misused/abused. 

• You will have a FULL 30 days to look at, try out, inspect, consider, use, evaluate, stick it on a shelf...whatever you want, as long as the products are used for their intended purposes and not abused.  
• We also will cover all shipping costs, as long as the item is returned in reasonable condition and with as much paperwork, instructions and packaging as you can save, please.  
• There are however, two catches: 
  • Customers must contact us at rockymtnhome@comcast.net on/before the 30th day, prior to initiating a return. Your 30 days starts the day you receive the item, as verified by your shipper service and our in-house records. 
  • When we verify the return, you'll receive a Return Merchandise Authorization (RMA) number that you MUST USE in processsing the return, or we will refuse.   

What if something goes wrong six months down the line?  We'll still be help you resoved the problem, if possible.  Most of our products carry manufacturer's warranties that provide protection for varying periods--some up to a year, and some for a LIFETIME!  If the manufacturer permits, we'd be glad to be an honest intermediary to help you get service with your warranty coverage.

We ask that customers return products in as close to "new" condition as possible, to include returning all product packaging, instructions and literature.  

• We reserve the right to refuse returns for products that, in our opinion, have been intentionally abused or misused by a customer.
• This policy protects our other customers as much as our company.  We don't believe it appropriate for a very small minority of customers to abuse/misuse equipment for a short period, and then return for exchange or refund.  This only drives up prices for everyone and we want to discourage it. 

In practice, this policy is rarely enforced; so as long as you're not mistreating products before returning them, you don't have anything to worry about.  With that exception, If you have problem with our products, including just not liking it, we'll accept your return, as long as it has not been abused/misused.

ADVICE AND RECOMMENDATIONS:  A key tenet of our business is providing advice-based, solutions-oriented, and very HONEST evaluations about the products we carry.  We don't solicit or accept any form of compensation or favorable pricing in return for favorable reviews.  We'll just give you  "Rocky's" honest opinion--and we WILL NOT carry products that have failed our personal evaluation/testing. 

Occasionally, we'll carry a product we have not, or cannot, test personally.  We do this only when we've researched extensively to become familiar with the product in some other way.  For example, we may base recommendations on the results of highly reputable organizations such as Consumer Reports or OutdoorReview.com.  We also may recommend products from a manufacturer, if we have already owned and/or tested similar products from that same manufacturer and are convinced that their entire product line is effective and of high quality.  Katadyn and Gerber Blades, for example, has strong design teams, renowned quality control, and the corporate knowledge of how to just plain make GREAT GEAR!!  So, if "Rocky's Notes" say the product is "Highly Recommended, Good to Go!!--it means you can trust and depend on it, right out of the box.  

If you think we're not being straight, or that we've missed something important in our evals, please email us about it.  We're  human, and we can't evaluate every product in every way imaginable--so if we've missed something, drop us a line.  We'll do our best to answer your question, incorporate your inputs,...or, sometimes, just have to agree to disagree.  In any event, you'll get a response.   

FAIR PRICING:  We strive to maintain competitive prices, and will often offer the lowest price.  We will match prices of competitors, as long as those prices can be verified independently and do not go below contractual pricing standards set by manufacturers.  For example, we cannot match prices below the Minimum Advertised Price (MAP) established by manufacturers.  That would be a violation of our marketing agreement with the manufacturer or supplier, and thus an ethical dilemma we prefer not to take part in.

SHIPPING POLICIES:  We offer calculated-cost shipping services for in-stock inventory through US Postal Service, UPS and FEDEX.  A small S&H fee is added to each order to cover incidental shipping costs, such as packing labor and materials, tape, mileage, etc.  Customers may choose various classes of shipping service, ranging from Express to Parcel Post. 

Unless otherwise noted, shipping costs are determined by the weight of the item involved, the ship-from location, the destination, and the service selected.  We add a small handling charge to most orders to cover incidental charges such as packaging, tape, and labor.  Additional services (such as insurance or signature delivery confirmation) may be required depending on your shipping location.

When available from the shipping service, we will provide you a tracking number and instructions for where you can track the progress of your package.  Typically, this will be on www.usps.com, www.ups.com and www.fedex.com.  We will also monitor your item's delivery, and advise you if any problems arise. 

We strongly support serving military and USG members--accordingly, we will gladly ship to APO and FPO addresses worldwide!! 

• We will charge only "actual shipping prices" required for APO or FPO address, not the physical location of the military member
  • And, we won't add a service charge of any type.
• Customer-paid insurance (unless otherwise stated) will be required for all such orders
• "Normal" delivery service timelines are not applicable once packages enter into the miliitary APO/FPO systems; unfortunately, APO/FPO deliveries can often have significant delays that we cannot be held responsible for.
  • Thus, you should always plan and order ahead for Christmas, birthdays or other date-specific orders. 

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